Privacy Policy
Introduction
Welcome to Swanirvar ("Swanirvar," "we," "our," or "us"), an AI-powered agricultural assistant platform developed and operated by ShellBeeHaken Ltd. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you access or use our website, mobile application, and related services (collectively, the "Services"). By accessing or using Swanirvar, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue using our Services.
1. Information We Collect
We collect information to provide, improve, secure, and personalize our Services. 1.1 Information You Provide Depending on how you use Swanirvar, you may provide: - Email used for OTP verification - Full name (if provided) - Email address (optional) - Profile picture (optional) - District, Division, or Country (if provided) - Preferred language - Feedback you voluntarily provide 1.2 AI Interaction Data To provide AI-powered agricultural assistance, we may process: - Voice recordings - Speech-to-text transcripts - Chat messages - Uploaded images (where supported) - Questions submitted to the AI assistant - Feedback on AI-generated responses These interactions are processed solely to generate responses, improve our AI models, enhance service quality, and provide customer support. 1.3 Automatically Collected Information When you use Swanirvar, we may automatically collect: - Device model - Operating system - Browser type (if using our website) - Device identifiers - IP address - Application version - Date and time of access - Features used - Error logs - Crash reports - Performance analytics
2. How We Use Your Information
We use your information to: - Provide AI-powered agricultural assistance. - Answer farming-related questions and recommendations. - Improve AI accuracy and speech recognition. - Personalize your experience. - Develop and improve our products and services. - Monitor system performance and reliability. - Detect fraud, abuse, or unauthorized activities. - Respond to customer support requests. - Send important service or security notifications. - Conduct research and analytics to improve our platform. - Comply with applicable legal and regulatory requirements. - Enforce our Terms & Conditions. We do not sell or rent your personal information to third parties.
3. AI Processing
Swanirvar uses artificial intelligence to understand voice and text queries and provide agriculture-related information and recommendations. When you submit information: - Your voice may be converted into text for processing. - AI models analyze your request to generate a response. - Conversations may be temporarily stored to improve service quality, troubleshoot issues, and enhance future AI performance. Although we strive to provide accurate and reliable information, AI-generated responses may occasionally be incomplete, inaccurate, or outdated. Swanirvar should not replace advice from qualified agricultural experts, veterinarians, or relevant government authorities when making important farming decisions. Users are encouraged to verify critical recommendations before taking action.
4. Information Sharing
We may share information only when necessary to operate and improve our Services. This may include: - Trusted cloud hosting providers - AI technology providers - Analytics service providers - Authentication and notification service providers - Legal authorities when required by law - Business successors in the event of a merger, acquisition, or restructuring All third-party service providers are required to protect your information and use it only for the purposes for which it was shared. We never sell or rent your personal information.
5. Data Retention
We retain your information only for as long as necessary to: - Provide and maintain our Services. - Improve AI performance. - Maintain platform security. - Resolve disputes. - Meet legal and regulatory obligations. - Prevent fraud and misuse. When information is no longer required, it is securely deleted, anonymized, or aggregated where appropriate.
7. Data Security
We implement reasonable technical and organizational measures to protect your information, including: - Encrypted communication (HTTPS) - Secure cloud infrastructure - Authentication and access controls - System monitoring - Regular software updates - Appropriate security practices While we work to protect your information, no method of electronic storage or internet transmission can be guaranteed to be completely secure.
8. Your Rights
Subject to applicable laws, you may have the right to: - Access your personal information. - Correct inaccurate information. - Request deletion of your account and personal data. - Request a copy of your personal information. - Withdraw consent where applicable. - Object to certain processing activities where permitted by law. To exercise these rights, please contact us using the information provided below.
9. Children's Privacy
Swanirvar is not intended for children under the age of 16 without parental or guardian supervision. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.
10. Third-Party Services
Swanirvar may rely on trusted third-party services for cloud hosting, authentication, analytics, notifications, and AI processing. These third-party providers operate under their own privacy policies, and we encourage users to review them where applicable.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements, or business operations. When significant changes are made, the updated version will be published on our website or within the application together with the revised Last Updated date. Your continued use of Swanirvar after such updates constitutes your acceptance of the revised Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: Email: swanirvar.ai@gmail.com We will make reasonable efforts to respond to your inquiry in a timely manner. Thank you for trusting Swanirvar. We are committed to protecting your privacy while providing secure, reliable, and innovative AI-powered agricultural assistance.